Queenstown Elopements General Terms & Condition

Health & Safety:

Due to the nature of the mountainous environment we work in, you acknowledge and accept that participation in a wedding in this environment has an inherent risk, is potentially a dangerous activity, and includes potential hazards which mean there is a risk of injury to you and others (including permanent injury, mental injury, paralysis and death). You agree that all parties involved are responsible for their own personal safety, and you waive, release and discharge Queenstown Elopements from any and all liability for death, disability, personal injury, property damage, property theft and all other foreseeable risks, claims or actions of any kind (including negligence and breach of contract) whatever and however occurring (and including legal fees incurred as a result of any claim, whether it is valid or not) which may arise, at any time, from or in connection with, directly or indirectly, your wedding booking.

Payment to Queenstown Elopements of your Confirmation fee shall constitute a warranty by you that you and all others covered by your bookings are sufficiently fit, healthy and able to undertake the relevant arrangements at the point of departure and that you are not under any disability or health issue that could affect your ability to undertake the activity.

You agree to indemnify Queenstown Elopements against any actions, claims and demands arising out of any health issues or injuries incurred or arising out of your wedding booking, in New Zealand or in any other jurisdiction.

Queenstown Elopements reserves the right to remove any person from any of the arrangements, or cancel or vary the arrangements, where Queenstown Elopements considers, in its sole discretion, that such person is not sufficiently fit and healthy to undertake the relevant arrangements.

In the event that you or any of your party requires medical treatment, you acknowledge that it is your responsibility to seek and obtain the necessary medical treatment. Such treatment will be entirely at your own expense. You accept that Queenstown Elopements is in no way responsible for seeking, obtaining or meeting the cost of any medical treatment required.

Compliance with instructions:

You acknowledge and agree that you will at all times follow the instructions given by Queenstown Elopements and the helicopter pilot or crew.

Delay and Changes required:

You acknowledge that due to factors outside our control, including weather conditions, we cannot guarantee any particular timetable and/or personnel for your Queenstown Elopements and you agree that no compensation is payable due to any delay or changes required.

Indemnity for Breach of Terms:

You agree to indemnity Queenstown Elopements for any loss or damage suffered by them as a result of, or in connection with, any breach of these Terms or any negligence or wilful default by you or any other person covered by your booking.

Personal Injury:

You acknowledge that you understand that under New Zealand law you cannot sue for personal injury in New Zealand and claims are handled by the Accident Compensation Commission (“ACC”) pursuant to legislation.

Service Providers Queenstown Elopements is a booking service.

All service providers retained by Boutique Weddings NZ on your behalf have been chosen for their experience and professionalism. In the unlikely event of any disputes or dissatisfaction with any provider, the issue must be resolved directly between you and the specific service provider.

No Liability: You acknowledge and agree that:

a)     You have chosen of your own free will to undertake the wedding package specified and have relied on no oral representations, statements or inducements by Queenstown Elopements in making the booking.

b)    Queenstown Elopements accepts no responsibility for and will not be liable to you or any third party for any loss, cost or damage, including loss of enjoyment, suffered directly or indirectly by you or any third party.

c)     The maximum liability that Queenstown Elopements will have to you or any third party in any circumstances, including any claims of negligence, is limited to the amounts actually paid by you with respect to your booking.


a)     These Terms may be amended by Queenstown Elopements at any time.

b)    You shall not transfer or purport to transfer, whether in whole or in part, any of your rights or interests under these Terms or any booking with Queenstown Elopements without prior written consent.

c)     No delay or failure to enforce any provision of these Terms is to be treated as a waiver of that provision, nor shall it affect Queenstown Elopements future right to enforce that provision.

d)    If a dispute arises between you and Queenstown Elopements in connection with any booking and/or these terms, the parties undertake in good faith to use all reasonable endeavours to settle the dispute by way of good faith negotiations.

e)    If any provision of these Terms is, or becomes, unenforceable , illegal or invalid for any reason it shall be deemed to be severed from these Terms without affecting the validity of the remainder of the Terms and shall not affect the enforceability, legality or application of any other provision of these Terms.

f)      You authorise Queenstown Elopements to provide personal information relating to you to third parties where required in order to provide services to you.

g)     These Terms constitute the entire agreement between the parties and any previous agreements, understandings and negotiations on that subject matter has no effect.

h)    These Terms are governed by the laws of New Zealand and subject to the exclusive jurisdiction of the New Zealand courts.

Acknowledgement of Terms and Conditions:

In booking the services of  Queenstown Elopements, you acknowledge that you have read these terms and conditions and you understand and accept them. These terms and conditions form part of your booking contract.


Prices may be subject to change at any time, without notice, until your booking has been confirmed by Elopements Queenstown. Once your booking has been confirmed, all prices quoted will remain unchanged, however Elopements Queenstown reserves the right to charge for cancellation fees or additional costs for contingency arrangements if last minute changes are required.

Confirmation fee:

A non- refundable Confirmation fee of 20% is required to secure your booking with Queenstown Elopements. This fee is deducted from the total owing which is due 30 days before the date of your wedding booking. Bookings made within 30 days of the date required for services provided by Queenstown Elopements date require full payment.


Payment must be made in full no later than 30 days prior to the date of your booking. We prefer payment by direct credit to our bank account. If you are paying direct to Queenstown Elopements bank account from overseas any applicable international bank charges will be passed on to you. The clients are directly liable for all additional services provided but Queenstown Elopements will pay the separate service suppliers for their services from funds paid by the client to Queenstown Elopements.

Cancellation Policy:

Cancellation must be communicated in writing directly to Queenstown Elopements. In the event of cancellation of your booking, Queenstown Elopements will retain your deposit to offset costs incurred including lost opportunity. If you cancel your booking within 90 days of the date booked on your Booking Form, you will be required to pay 50% of the total cost of your booking to cover costs incurred including lost opportunity. If you cancel your booking within 30 days of the date booked on your Booking Form, you will be required to pay 100% of the total cost of your booking. All cancellation fees are due and payable to Queenstown Elopements immediately upon cancellation by you. If individual service providers are cancelled by you prior to 30 days before the date booked on your Booking Form, additional fees or costs may apply depending on the supplier. If individual service providers are cancelled by you within 30 days of the date booked on your Booking Form, you will be required to pay their fees in full. Queenstown Elopements shall not be liable for any costs or expenses associated with cancellation of booking.

Covid 19 Policy:

If government restrictions are implemented to reduce the spread of Covid 19, which then means that you cannot have your wedding on the original date planned, Queenstown Elopements will work with you to find a date available. Queenstown Elopements will practice the appropriate measures in place at each level the New Zealand Government has in place (e.g. contact tracing, hand sanitising etc) at each point of any contact with the client.

Weather Conditions :

Queenstown Elopements reserves the right to reschedule or arrange alternative venues for any booking at any time for weather related reasons. In the event that your wedding needs to be rescheduled or requires a change in venue due to changing weather conditions, Queenstown Elopements will contact all service providers involved in your wedding and endeavour to plan alternative measures to ensure you have a happy and memorable day. Depending on the amount of re-planning involved and the ability of vendors to reschedule, additional fees or costs in relation to each service provider may apply.

Rescheduling and/or change of supplier:

In the event that you choose to change a supplier once we have confirmed their services for you, a $50 admin fee applies and cancellation fees may apply depending on the supplier. Queenstown Elopements will contact all the service providers involved and will organise this to the best of our ability to ensure you will have the best possible outcome. Additional fees or costs in relation to each service provider may apply.

Photo & Video:

Queenstown Elopements reserves the right to use all photo and video footage for commercial use.